**Horrible Service Department**
**Don't waste time & frustration going here**
I took my 2015 435i Coupe in for tire alignment, squeaky Brakes & blown rear speaker November 11th 2016. At 38K miles with warranty and BMW Ultimate Protection Program up to 100K miles. Service advisor Chip Chappee handled the 7 am service call. When I arrived around 4:30 PM to pick up my car Chip informed me that BMW had issued an email notice to all service departments that merely cleaning rotors would be routine maintenance for 'squeaky Brakes '. Well brakes were still squeaking and speaker still rattling. So I had to take more time off from work to take it back in the next day since the problem was not corrected as promised the first visit. Manager Tim Nguyen had a lead mechanic go on a test run with me. The mechanic agreed speaker was definitely blown and after inspecting brakes that the discs were scarred and front pads were worn low. Went in to pick up my car the next day and STILL had squeaky Brakes and a Rattling speaker! I asked Chip to come ride with me as I was having him listen to my Rattling Speaker. At which time I was condescendingly told 'Maybe I shouldn't have the radio up so loud - It was slightly past HALF way (Harman Kardon Sound System). The Brakes have been cleaned and Pads Replaced, but from my front screen-Instrument Cluster( they reset just the rear pads ,so I am assuming the Front Pads were never done. When I asked - Really you're fine with me leaving with my car like this? Chip shrugged and sorry you are not satisfied!
This is my First BMW and I am currently driving around with Squeaky Brakes and a Speaker that rattles. Not The “Ultimate Driving Machine” BMW claims.
Hopefully there is a BMW Service Dept that takes pride in their work!!!!!!!!! Advantage Clear Lake BMW clearly does not.
Overall, Exceptional customer service from Dustin Bartley!!.. He was genuine and patient from the beginning!..I was sold within 20 mins, of being there. I was more then satisfied with the customer service, I received! Thanks again, Dustin. L.Kelly
I really wanted to thank you for the painless and fun car buying experience. I am very pleased with your selling style. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype! Again, many thanks!
Scott Keefer - Finance Manager
I thoroughly enjoyed purchasing my G37 from Advantage BMW Clear Lake, which is something I could not say about most previous car-buying experiences! I really appreciate the great service. Thank you!
I had an issue with my car and after 2 years of trying to solve the issue with some other dealers, I went to Advantage BMW Midtown, I was lucky to find Harry, his is a very humble person with high technical competencies with BMW cars, his sincere advice make you take the right decision. He called me to provide the car diagnostic on time and with a right budget. His friendly attitude and kindly matters make you feel comfortable. I absolutely recommend Harry Fernandez, I had recommended him to some others friends and they have called to thanks me for recommending him. So if you have problem with a BMW car don’t hesitate to visit BMW midtown and look up for Harry. He is Awesome!!!! I found an Angle ..yes!!! because I was planning to sell my car which I love it. Now my car if Fix… yes!!!!
My best friend got her x5 here and it is a total lemon!! Do NoT go to this place and Definetly do NoT consider owning a bmw. The staff here has been ugly, rude, ignorant and non helpful with this vehicle. She just wants it fixed and has paid thousands of dollars and they still can't seem to fix the problem. I have been with her several times at this dealership and witnessed the terrible customer service. I will not refer anyone here much less a bmw. The x5 is a terrible ride and this staff and bmw has made it a miserable experience for her and several people I know. Do NoT own a bmw. They don't make them the way they used to.
Worst experience on getting a new car! I bought a 328 I BMW 2015 here last November. The seller was amazing and really helpful (Dustin). My car after two weeks of running started to smell weird (actually like cat's pee). I suddenly started to get allergies with no reasons. After a month of owning the car, I went to the car wash, and the personnel from the car wash found mold underneath the carpet on the passenger's side. I thought at the beginning that they might have washed it before sell it to me, and they left the carpet wet. Two weeks later the same smell, and allergies started to come back, but this time it was even worse! There was a lake on the passengers side after two days of continuously rain. Finally I scheduled an appointment at the BMW on Katy freeway. The car was sold to me with a leak on the windshield. They didn't want to fix my car, because they didn't replace the windshield of my car, so the warranty didn't cover that. So I had to take it to league city where I actually bought my car. The car was fixed the first time. They did a horrible job, grease on my carpet, car was dirty and bad quality on the job ( so terrible) . Heather! My advisor handled it really well, and took my car back, and they worked on it again. This time the car had grease on top of the roof, the windshield was super dirty with hand prints, and the car had two scratches on the drivers side. Heather told me that the car was not fixed properly the first time, because they put a mechanic that was getting trained there to fix it. Could you imagined that? These are not a pair of shoes that I took there to get fixed or repaired! Cmon! After this huge issue , I sent Heather an email about the problem , and how bad, and scared I felt to take my car back there, and they haven't answered anything to me about all these issues. This is so sad to see! They sold me a car with an issue, that cost me a lot of my time and effort to be fixed. After the fixed it, they scratched it. A whole
Combo (just full of bad consequences) . This is actually my worst experience on getting a new car. I actually feel scared to have to deal with this dealer again. So many negligent people that worked on my car! So sad!